IT that just works.
Day-to-day IT support for small businesses on a monthly plan. We look after your network, servers, computers, backups and security, and we answer when someone’s stuck, so you can get on with running the business.
What’s included
Networking
Wired and wireless office networks for small teams. Separate networks for staff, guests and smart devices, VPN for people working from home, switch and access-point setup, and ongoing monitoring.
Servers
Windows and Linux servers in your office, or cloud servers on Azure or AWS. We patch, monitor and tune them, and move you to the cloud when the numbers make sense.
Computers and hardware
We pick, order and set up laptops, desktops, network gear and accessories. Hardware is billed at cost. You pay us for choosing the right equipment and setting it up properly.
Backups and recovery
Automatic backups, copies stored off-site, and restores we test. There’s a written recovery plan, so if something fails you already know what happens next.
Security and encryption
Two-factor sign-in, a password manager, endpoint protection, full-disk encryption, phishing training and basic written policies. Most small businesses still don’t have these basics in place.
Day-to-day support
A real person answers your emails and messages about password resets, software questions, printers and urgent fixes. Normal requests are handled the same business day, and anything blocking work goes to the front of the line.
Questions people ask
Are you an IT company or a developer who does some IT?
Both. We started out building software, and IT grew out of supporting what we built, because clients wanted one team handling everything. IT is now a full practice with monitoring, backups and written procedures.
How fast do you respond when something breaks?
Normal requests are handled the same business day. Anything stopping people from working gets a response within a couple of hours. Critical outages, like a server or email going down, get handled right away. Your agreement spells out the exact response times.
Can you buy our hardware?
Yes. We spec, order and set up laptops, servers, network gear and accessories. We pass hardware through at cost with no markup.
We already have someone who handles most of this.
Then we can back them up rather than replace them. Some clients keep us on a smaller plan as a second opinion, or as the people to call when their own person is on holiday.
Do you work with businesses outside Calgary?
Yes, remotely. Most IT support is done remotely anyway. We can come on-site around Calgary and southern Alberta. Further away, we work with someone local for hands-on jobs or stick to the remote parts.
Tell us what’s slowing the business down.
A website that doesn’t bring in calls, a spreadsheet doing a database’s job, a server nobody wants to touch. Send a few lines and we’ll reply within one business day.